Frequently Asked Questions
How does this product work?
The Journiq Travel Tracker connects to Apple's Find My network. Once paired with your iPhone, you can see your wallet's exact location on a map, play a sound to find it nearby, or activate Lost Mode if it's truly missing.
Does it come with a wireless charger?
No - the card charges using any Qi-certified wireless charger (including Apple MagSafe), but the charger itself isn't included.
Will this work with my phone?
The Journiq Travel Tracker is designed for Apple Devices and works through the Find My app on iPhone, iPad, and Mac. It isn't currently compatible with Android phones.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at journiqco@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.